We sincerely appreciate your visit to this section.
To ensure a smooth and seamless ordering experience at AQVICA, we have made the return policy much simpler.
Kindly note, we have a 7-day return policy, which means you have 7 days after receiving your item to request a return or exchange. We also offer reverse pick-up services.
To be eligible for a return, your item must be in the same condition that you received it—undamaged or unused, with tags, and in its original packaging—with a proper reason for return. You’ll also need the receipt or proof of purchase. If the products are returned in poor condition or have clearly been worn, a refund will not be provided.
To start a return, contact us using the details below. We typically respond within 24 to 48 hours. We’ll deduct a reverse shipment fee of ₹199 from your refund per order, no matter how many items it includes.
WhatsApp: +919923786655
Instagram: @aqvica
Our delivery partner will attempt to pick up the package twice at your address. If the courier company is unable to pick up the shipment, you will have to send the shipment back to the company address. Reverse pick-up is subject to the availability of the service in your area pin code. Please send returns to the address we provide in the acknowledgment email.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. If your return is approved, then your refund will be processed. If you paid by card, we will reverse the payment. For Cash-on-Delivery orders, we will transfer the amount to your bank account after receiving the product back.
If you have received an SMS or email of order-delivered status but the order has not been received by you, please contact us within 24 hours.
Damaged product, missing items or incorrect order
Please inspect your order upon delivery and contact us within 48 hours. You must record a 360-degree unboxing video of the package to claim any damage or missing items. We cannot offer a replacement without this video. Kindly share the video and images of the packaging and product on the aforementioned email ID. If the item is defective, damaged, or incorrect, we will evaluate the issue and arrange a reverse pickup.
Exchanges
The fastest way to get what you want is to return your item following the above guidelines. Once we accept the return, simply place a new order for the item you want.
Refunds
Once we receive and inspect your return, we’ll notify you and let you know whether we’ve approved the refund. If approved, we’ll issue your refund to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well. If more than 15 business days have passed since your refund was approved, please contact us at the aforementioned email ID.
Refund/bank transfer fees apply only to prepaid/online payments made on our website.
Upon return of the product, we will examine it and notify you of your right to a refund (if any) via email. We will process your refund as soon as possible and, in any case, within 30 working days from the day we confirm via email that you’re entitled to it.
If you paid using the COD option, we will issue store credit equal to the amount you paid. Shipping charges are non-refundable.
If you purchase items during a BOGO Sale (Buy 1 Get 1 Free) or similar promotions that include free products, those orders are not eligible for return.
Cancellations
You can cancel your order only before we dispatch it from our warehouse. If you cancel after dispatch, reverse shipping terms and charges will apply.
Warranty
The Fast Charging Solutions include a 1-year easy warranty and lifetime customer support. To activate the warranty, you must register your product within 7 days of receiving it. This warranty covers manufacturing defects and malfunctions under normal usage—such as damage in transit, short circuits, and incompatibility with devices like PCs, laptops, Apple CarPlay, or Android Auto.
During the warranty period, there are no additional charges for product replacements. However, a ₹299 fee will be applicable to cover the reverse shipment and delivery of the new product.
This policy ensures reliable support and protection for your purchase with minimal hassle.
NOTE: We’ve streamlined our return, exchange, and cancellation policy to make it more convenient and to help reduce our carbon footprint.
We appreciate your support, and happy shopping with AQVICA!