We sincerely appreciate your visit to this section.
This Privacy Policy describes how Aqvica (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from aqvica.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below.
The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us.
Some features of the Services may require you to directly provide us with certain information. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services (“Usage Data”).
To do this, we may use cookies, pixels and similar technologies (“Cookies”).
Usage Data may include:
- Device information
- Browser information
- Network connection details
- IP address
- Interaction activity with the Services
Information We Obtain from Third Parties
We may obtain information about you from third parties, including:
- Companies who support our Site and Services, such as Shopify.
- Payment processors who collect payment information to process your orders.
- Marketing and advertising partners
- Analytics tools and third-party tracking technologies
Any information collected from third parties will be treated according to this Privacy Policy.
How We Use Your Personal Information
- Providing Products and Services — processing orders, payments, shipping, returns, account management
- Marketing and Advertising — sending promotional communication
- Security and Fraud Prevention
- Communicating with You — customer support and service improvement
Cookies
We use cookies to:
- Improve Site performance
- Remember preferences
- Run analytics
- Personalize content and ads
You may disable cookies, but some features may stop working.
How We Disclose Personal Information
We may disclose your personal information to:
- Vendors and service providers
- Business and marketing partners, including Shopify
- Affiliates within our company group
- Legal authorities if required
- Third parties during a business transaction
We may also have shared or sold information to business and marketing partners for advertising.
User Generated Content
Any public content you share (reviews, comments) is visible to others.
We are not responsible for misuse by third parties.
Third Party Websites
We may link to external sites. Their privacy policies apply to their content, not ours.
Children’s Data
We do not knowingly collect data of children under 16.
Security and Retention
While we use strict security measures, no method is 100% secure.
Data retention depends on legal, business, and operational needs.
Shopify’s privacy preferences: https://privacy.shopify.com/en
Your Consent
By using our website, you consent to this policy.
Grievance Officer
If you wish to access, correct, or delete your information, or file a complaint, contact:
Aqvica Privacy Compliance Officer
Email: hello@aqvica.com
Grievance Officer: Asma GA
Email: asmaligaz@outlook.com
Phone: +91 99 23 78 66 55
Address: Peer Gaib Colony, Aurangabad
Timings: Monday to Friday (9 AM to 5 PM)